The Path of Exile Support Challenge
Since the much-anticipated launch of Path of Exile 2 in November, Grinding Gear Games has found itself buried under a veritable avalanche of customer support requests—over 545,000 emails to be exact. Yes, you read that right! The game’s popularity has led to a support backlog that even the best of us would struggle to dig out of.
Scaling Up Support Efforts
In response, the team at Grinding Gear recognizes the need for speed and has ramped up its customer support squad. They have doubled the team size, which still feels like bringing a spoon to a mountain of mashed potatoes. As they said in a recent Steam update, the volume has been ten times busier than any previous peak period.
What Grinding Gear is Doing About It
Customer support for Path of Exile 2 isn’t just about answering emails. The support team is also managing private messages, in-game chat, and moderating forums—no small feat! Grinding Gear Games is committed to improving response times as they continue to hire more staff to tackle this mountain of requests. So, if you’re waiting for a reply, take a deep breath and remember that they’re on it, even if it takes a little longer than anticipated!
